Anchor Inspection Group Alert: Ductless Heat Pumps Recalled Due to Fire Hazard

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U.S. Consumer Product Safety Commission Announces Lennox Industries Recalls Ductless Single-Zone and Multi-Zone Heat Pumps Hazard;

This recall involves three models of Lennox Ductless Single-Zone or Multi-Zone heat pumps. The model and serial numbers can be found on the nameplate on the side of the units. Only heat pumps with the following model and serial numbers are included in the recall:

  • Model Number: MPA018S4M-1P; Serial Number: 6915XXXXXX or 6916XXXXXX
  • Model Number: MPA048S4S-1P; Serial Number: 6915XXXXXX or 6916XXXXXX
  • Model Number: MPA048S4M-1P; Serial Number: 6915XXXXXX or 6916XXXXXX


Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free replacement of the outdoor unit. While awaiting replacement, consumers should monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units. Lennox is contacting all known independent dealers about the recall directly. The dealers will contact individual consumers to arrange for recalled outdoor units to be removed and replacement units to be installed.

Company Contact Information for Consumer

Lennox at 800-527-3506 from 8 a.m. to 5 p.m. CT Monday through Friday or by clicking on the Recall Notice posting on the landing page of or by visiting


The firm has received two reports, both in Canada, of overheating. One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire. No injuries have been reported.

Sold Exclusively At

Lennox independent dealers nationwide from January 2016 through November 2019 for between $8,700 and $15,550.


Lennox Industries


Lennox Industries Inc. and/or Lennox Industries (Canada) Ltd., of Canada

Manufactured In


Units Sold

About 1,650 (in addition, about 380 were sold in Canada)

Recall Number


Recall Date

February 27, 2020

Information provided by the U.S. Consumer Product Safety Commission.

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